qq998 is committed to providing a safe, fair, and enjoyable betting environment for every Member. We believe that gambling should always be an entertaining activity — and we provide the tools, resources, and support to help you stay in control at every step.
qq998 provides a comprehensive suite of responsible gaming tools that you can activate at any time from your account settings or by contacting our 24/7 support team.
Set daily, weekly, or monthly deposit caps in IDR to keep your spending within a comfortable budget. Limits take effect immediately and can only be reduced — never increased — without a mandatory 7-day cooling-off period.
Define a maximum play session duration. Once your set limit is reached, qq998 will log you out automatically and display a reminder to take a break before you can re-enter the platform.
Take a short break from gambling by activating a time-out period of 24 hours, 7 days, or 30 days. During a time-out, your account remains open but all wagering features are suspended until the period expires.
If you feel gambling is becoming a problem, you can permanently self-exclude your qq998 account. Self-exclusion is irreversible for a minimum of 6 months and up to 5 years. During this period, qq998 will not accept any deposits or wagers from your account.
Enable periodic on-screen notifications that show you how long you have been playing and your net win/loss position for the session. Reality checks are delivered at intervals of your choice — 15, 30, or 60 minutes.
You can opt out of all promotional communications from qq998 at any time — including bonus offers, free bet alerts, and seasonal promotions — without affecting your ability to use the platform's core features.
Set a maximum net loss threshold per day, week, or month in IDR. Once your loss limit is reached, qq998 automatically restricts further wagering for the remainder of that period, protecting your bankroll from runaway losses.
Our Indonesian-speaking support team is available around the clock to assist with any responsible gaming request — including activating limits, processing self-exclusions, and providing guidance to Members or their families who are concerned about gambling behaviour.
Every responsible gaming tool on qq998 can be activated within minutes. Here is a detailed overview of how each protection mechanism works and how to enable it.
Deposit limits are the most effective first line of defence against overspending. qq998 allows you to set a maximum deposit amount across three time horizons:
To activate or reduce a deposit limit, log in to your qq998 account, navigate to Account Settings → Responsible Gaming → Deposit Limits, enter your preferred limit in IDR, and confirm. The new limit takes effect immediately.
To increase a limit you have previously set, a mandatory 7-day waiting period applies. This cool-down is intentional and cannot be bypassed — it gives you time to reconsider before increasing your spending capacity.
Self-exclusion is qq998's most powerful player protection measure, designed for Members who recognise that they need a significant break from gambling. Once activated, self-exclusion:
To activate self-exclusion, contact qq998 support via live chat or email at [email protected] and request a self-exclusion. Our team will process it within 24 hours and confirm via email. You may also request permanent self-exclusion with no end date.
Any balance remaining in your account at the time of self-exclusion will be fully refunded to the payment method on file within 5 business days.
A time-out is a shorter, temporary break option — ideal if you feel you need a few days away from the platform without committing to a full self-exclusion. Available time-out durations are:
During a time-out, your account remains open and your balance is preserved, but all wagering, deposit, and promotional features are disabled. The time-out expires automatically at the end of the chosen period, after which you can resume normal account activity.
Time-outs can be activated instantly from Account Settings → Responsible Gaming → Take a Break, or by contacting our support team at any time — including late-night hours when the urge to gamble may be strongest.
Reality Checks deliver periodic pop-up notifications during an active session, reminding you of how long you have been playing and your current session profit/loss position. This feature is particularly useful for Members who play slot games or live casino tables, where time can pass quickly. You can configure reality check intervals under Account Settings → Responsible Gaming → Reality Checks.
Loss Limits work by capping your total net losses over a defined period. Once your net loss in IDR reaches the threshold you have set, the platform will prevent any further bets for the remainder of that day, week, or month — regardless of your available balance. Loss limits update in real time as your bets settle.
Both features are designed to keep you informed and in control, reducing the risk of chasing losses — one of the most common patterns associated with problem gambling behaviour.
Gambling is meant to be a source of entertainment, not stress or financial hardship. The following warning signs may indicate that gambling is becoming a problem. If you recognise any of these in yourself or someone you know, qq998 encourages you to reach out for help immediately.
Placing larger bets to recover money already lost, rather than accepting the loss and stopping for the day.
Spending far more time gambling than originally intended, or gambling for hours without realising how much time has passed.
Depositing money you cannot afford to lose — including funds earmarked for rent, groceries, school fees, or other essential expenses.
Missing work, family commitments, or social obligations because of time or money spent on gambling activities.
Using gambling as a way to escape stress, anxiety, depression, or emotional difficulties rather than as a form of entertainment.
Concealing the extent of your gambling from family members or lying about how much time or money has been spent on betting.
Repeatedly attempting to cut back on gambling but finding yourself unable to do so despite a genuine desire to stop.
Borrowing money from friends, family, or financial institutions — or selling personal belongings — in order to fund gambling activity.
Feeling restless, anxious, or irritable when attempting to reduce or stop gambling — a sign of psychological dependence.
If you recognise any of these signs, please stop gambling immediately and reach out to qq998's support team or an independent helpline. You are not alone — problem gambling is a recognised condition and effective support is available. Contact our 24/7 team at [email protected] or activate self-exclusion directly from your account settings.
Answer the following questions honestly. If you answer "yes" to three or more, we strongly recommend activating one of qq998's responsible gaming tools or seeking independent support.
Have you ever spent more money on gambling than you originally planned to in a single session?
Have you ever borrowed money or sold personal assets to fund gambling activity?
Have you ever felt the need to increase the size of your bets to experience the same level of excitement?
Have you ever lied to a family member, friend, or partner about how much time or money you spend gambling?
Have you ever gambled to escape from personal problems, stress, or negative emotions?
Have you ever felt restless, anxious, or irritable when you tried to stop or cut back on gambling?
Have you ever returned to gambling the day after a loss with the intention of winning back what you lost?
Has gambling ever caused serious problems in your relationships, at work, or with your financial obligations?
Three or more "yes" answers is a recognised indicator of problem gambling behaviour. qq998 strongly encourages you to activate a self-exclusion or time-out immediately and to contact a professional counselling service. Your wellbeing is more important than any game or wager.
If you believe gambling is becoming a problem for you or someone close to you, taking action early is the most effective response. Here is a clear, step-by-step guide to accessing help through qq998 and through independent support channels.
Sign in to your qq998 account and navigate to Account Settings. All responsible gaming tools are grouped under the Responsible Gaming tab.
Select the appropriate tool — deposit limit, session limit, time-out, or self-exclusion — based on the level of restriction you need. For urgent situations, self-exclusion is always the recommended option.
Follow the on-screen prompts to confirm your chosen restriction. Most tools activate immediately. Self-exclusion requests are processed within 24 hours of confirmation by our support team.
If you are unable to access your account settings or need immediate assistance, contact our 24/7 Indonesian-speaking support team via live chat or at [email protected]. We will act on your request without delay.
qq998 encourages all Members experiencing problem gambling to seek professional counselling in addition to platform-level restrictions. Independent support provides the psychological guidance that no gaming platform can replicate.
Beyond the platform tools, the following habits support a healthy relationship with online gambling:
Remember: qq998's responsible gaming tools are free, always available, and can be activated instantly. There is no penalty or judgment for using them — on the contrary, we actively encourage every Member to engage with these features as part of a healthy gambling routine.
If you are concerned about your own gambling behaviour — or that of someone close to you — our 24/7 Indonesian-speaking support team is ready to help immediately. We take every responsible gaming request seriously and process all protection requests as a matter of priority.
Manage Your AccountEmail is displayed as plain text — [email protected] — and is not a clickable link. Copy and paste the address into your email client to send us a message. Please include "Responsible Gaming Request" in your subject line to ensure priority routing.
qq998 enforces a strict minimum age of 21 for all Members. Age is verified at registration through a combination of self-declaration and KYC document review. Any Member who provides false information about their date of birth will have their account permanently closed, all bets voided, and any winnings generated during the period of underage use forfeited. This policy applies equally to Members across all cities in Indonesia — whether Jakarta, Surabaya, Bandung, Bali, Medan, Yogyakarta, Semarang, or elsewhere.
Every qq998 customer support agent undergoes responsible gaming awareness training as part of their onboarding. Our team is trained to identify behavioural indicators of problem gambling in Member interactions — such as escalating deposit frequency, distressed communication, or requests to bypass cooling-off periods — and to respond with empathy and appropriate signposting to responsible gaming resources. Support agents are expressly prohibited from encouraging a Member to continue gambling if the Member has expressed a desire to stop or reduce their activity.
qq998 does not target promotional communications at Members who have activated any responsible gaming tool — including deposit limits, time-outs, or self-exclusions. Bonus offers and promotional campaigns on qq998 are designed with responsible gaming parameters built in, including maximum bet rules during bonus play and clear, plain-English wagering requirement disclosures. We do not use misleading language such as "guaranteed wins" or "risk-free" in our promotional materials.
qq998 strongly supports the use of parental control and filtering software by households that include minors. If a parent or guardian discovers that a minor has accessed qq998, they should contact our support team immediately at [email protected]. We will investigate the report as a matter of urgency, suspend the account in question, and take all necessary action within 24 hours. All confirmed cases of underage access are documented and reported to our licensing authority as required.
qq998 actively monitors account activity for patterns associated with financial harm — including sudden increases in deposit frequency, deposits from multiple payment sources, and repeated deposits immediately following a large loss. Where such patterns are detected, our responsible gaming team may proactively reach out to the Member with a welfare check and an offer to activate protective tools. This monitoring is conducted as part of our duty of care to Members and does not constitute financial advice.
This Responsible Gaming Policy should be read in conjunction with the qq998 Terms & Conditions and Privacy Policy. In the event of any conflict between this page and those documents, the Terms & Conditions shall take precedence. If you have questions about how any aspect of this policy applies to your account, please contact our support team — we are happy to explain any provision in plain, clear English or in Indonesian for Members who prefer native-language support.
qq998 is a Trusted and Secure Platform — Licensed and Regulated Internationally. Our responsible gaming framework is reviewed and updated regularly to reflect best practice in player protection. All platform operations are protected by 256-bit SSL encryption. We are committed to providing a gaming environment that is safe, fair, and free from exploitation. Adults only — 21+ strictly enforced.
You must be 21 years of age or older to use qq998. Gambling involves financial risk. Please play responsibly.
Our responsible gaming team is available around the clock. Reach us at:
Include "Responsible Gaming Request" in your subject line for priority handling. We respond to all responsible gaming requests within 24 hours — typically much faster during standard WIB (UTC+7) business hours.
Now that you are familiar with qq998's full suite of responsible gaming tools, explore our platform with confidence — knowing that player protection is always our top priority.